Return & Refund Policy

We want you to be completely satisfied with your AUM TEA purchase.

If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original saleable condition.

In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items.

How do I return and/or exchange something?

Online purchases can be sent back to the below mentioned address .Please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.

Australian Returns Address.

(for online purchases ordered and sent within Australia)
AUM TEA Distribution Centre
Order number:
24, Vantage Point Boulevard,Doreen VIC 3754 Australia

Please note exchanges cannot be performed via post. If you would like to exchange something please follow the steps above to return the item, then place a separate order for the desired item.